Effective Date: 3.12.2025

Welcome to Elxi (“we”, “us”, “our”). By accessing or using https://elxi.in/ (“Website”), you agree to comply with the following Terms & Conditions. If you do not agree with any part of these terms, please discontinue using the Website.

1. Company Overview

Elxi is India’s premium perfume brand, known for using 28%–30% original imported fragrance oil from Paris and France. All products and services provided on the Website are subject to these Terms & Conditions.

2. Acceptance of Terms

By browsing, purchasing, or interacting with our Website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

3. Use of the Website

You agree to:

• Use the Website for lawful purposes only.
• Not interfere with the Website’s functionality using malware, bots, or harmful actions.
• Not copy or misuse any content or product information for commercial purposes.

We reserve the right to restrict or terminate Website access in case of misuse.

4. Products & Descriptions

We strive to provide accurate product details, fragrance descriptions, and images. However:

• Colours, appearance, or packaging may vary slightly due to photography or device display settings.
• Product availability is subject to stock.

We reserve the right to modify product details without prior notice.

5. Pricing & Payments

• All prices listed on our Website are in Indian Rupees (INR).
• Prices may change at any time without prior notice.
• Payments made through secure third-party payment gateways are non-refundable unless covered under our refund policy.

We do not store your full payment card details.

6. Shipping & Delivery

Elxi ensures timely dispatch of all orders.

• All orders are shipped within 3 working days from the date of purchase.
• Delivery timelines may vary based on location, courier delays, or unforeseen circumstances.
• Customers are responsible for providing accurate shipping information.

Once dispatched, tracking details will be shared via email/phone (if applicable).

7. Returns, Refunds & Replacement

Due to the nature of fragrance products, returns are accepted only for damaged, leaked, or incorrect items.
Customers must notify us within 48 hours of delivery with proof (images/videos).
Approved refunds/replacements will be processed as per our Refund Policy.

8. Intellectual Property

All content on Elxi.in—including perfume names, descriptions, images, branding, logos, and website design—is the intellectual property of Elxi.

You may not:

• Reproduce
• Distribute
• Modify
• Create derivative works

without our written permission.

9. User Accounts (If Applicable)

If you create an account:

• You are responsible for safeguarding your login details.
• You agree to provide accurate and updated information.
• We may suspend accounts for fraudulent, abusive, or harmful activity.

10. Third-Party Links

Our Website may contain links to external websites. We are not responsible for:

• Their content
• Their privacy practices
• Any damage or loss arising from their services

Users should review third-party site policies before interacting.

11. Limitation of Liability

Elxi is not liable for:

• Website downtime or technical issues
• Courier delays or delivery-related issues beyond our control
• Allergic reactions caused by individual skin sensitivity
• Inaccuracies arising from technical errors or third-party services

Use of our Website and products is at your own discretion.

12. Indemnity

You agree to indemnify and hold Elxi harmless from any claims arising due to misuse of the Website, violation of terms, or breach of laws.

13. Privacy Policy

Your use of our Website is also governed by our Privacy Policy, which explains how we collect and use your personal data.

14. Modifications to Terms

Elxi reserves the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with an updated Effective Date.

Continued use of the Website after changes implies acceptance of the updated terms.

15. Governing Law

These Terms & Conditions are governed by the laws of India.
Any disputes shall be resolved in the jurisdiction of courts located in [Insert City/State].

16. Contact Us

For questions or support, contact:

For support, complaints, or order-related issues:
Email: info@elxi.in
Phone/WhatsApp: 087777 06299
Website: https://elxi.in/